Privacy Policy

1. Introduction

At GHA Auto Crash Repair (“we,” “our,” or “us”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your details when you visit our website or utilize our automotive collision repair, structural alignment, and spray painting services.

2. Information We Collect

We may collect personal information directly from you when you submit a quote request, contact us, or bring your vehicle in for repair. This includes:

• Contact Data: Name, phone number, email address, and physical address.
• Vehicle Information: Make, model, year, VIN (Vehicle Identification Number), license plate details, and damage photos for online estimates.
• Insurance & Claim Details: Insurance provider, claim numbers, and policy information required for billing.
• Technical Data: IP address, browser type, and usage data gathered via cookies when navigating our site.

3. How We Use Your Information

We use the collected information to deliver our core repair and customer services, specifically to:

• Generate accurate repair estimates and handle vehicle work orders.
• Communicate with insurance companies and claims adjusters on your behalf.
• Notify you regarding your vehicle’s repair progress and completion.
• Process payments and maintain accounting records.
• Improve site performance and customer experience.

4. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information. We may disclose your information only under the following conditions:

• Insurance Carriers & Adjusters: To process claims and authorize vehicle repairs.
• OEM & Parts Suppliers: To source specific replacement parts for your vehicle.
• Legal Obligations: If required by law, court order, or government regulation.

5. Data Security

We implement industry-standard physical, technical, and organizational measures to safeguard your personal data against unauthorized access, loss, or misuse. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

6. Your Rights

Depending on your location, you have the right to request access to the personal data we hold about you, request corrections to inaccurate information, or request the deletion of your data (subject to legal and financial record-keeping obligations).